{"id":901,"date":"2025-07-03T17:46:31","date_gmt":"2025-07-03T17:46:31","guid":{"rendered":"https:\/\/xiongxbamboo.com\/?page_id=901"},"modified":"2025-09-22T15:19:41","modified_gmt":"2025-09-22T15:19:41","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/xiongxbamboo.com\/fr\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong> July 3, 2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Shipping Policy (&#8220;Policy&#8221;) applies to all pet products (clothing, toys, leashes, supplies and beds) purchased from <a href=\"https:\/\/xiongxbamboo.com\/fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">xiongxbamboo.com<\/a> operated by <strong>Hefei Xiong Xiong Bamboo Trading Co., Ltd.<\/strong> (&#8220;Company&#8221;).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Order Processing<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Order Type<\/strong><\/td><td><strong>Processing Time<\/strong><\/td><td><strong>Details<\/strong><\/td><\/tr><tr><td>In-Stock Items<\/td><td>1 business day<\/td><td>Orders before 3PM CST ship same day<\/td><\/tr><tr><td>Custom\/Pet Size Items<\/td><td>2-3 business days<\/td><td>Requires special sizing<\/td><\/tr><tr><td>Holiday Periods<\/td><td>1-3 business days<\/td><td>Black Friday to Christmas<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">2. Shipping Methods for Pet Products<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Destination<\/strong><\/td><td><strong>Standard Service<\/strong><\/td><td><strong>Expedited Service<\/strong><\/td><td><strong>Carriers<\/strong><\/td><\/tr><tr><td>Mainland China<\/td><td>3-5 days ($2)<\/td><td>1-2 days ($5)<\/td><td>SF Express, JD Logistics<\/td><\/tr><tr><td>Asia<\/td><td>6-10 days ($8)<\/td><td>3-5 days ($25)<\/td><td>DHL, FedEx<\/td><\/tr><tr><td>America \/ Africa<\/td><td>10-18 days ($12)<\/td><td>5-8 days ($35)<\/td><td>UPS, USPS<\/td><\/tr><tr><td>Europe<\/td><td>8-14 days ($10)<\/td><td>4-7 days ($30)<\/td><td>DHL, DPD<\/td><\/tr><tr><td>Australia\/NZ<\/td><td>7-12 days ($10)<\/td><td>4-6 days ($30)<\/td><td>TNT, Australia Post<\/td><\/tr><tr><td>Other countries<\/td><td>12-21 days ($12)<\/td><td>8-18 days ($50)<\/td><td>DHL, UPS, EMS<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">3. Pet Product Packaging Standards<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Clothing\/Towels:<\/strong> Vacuum-sealed moisture barrier bags<\/li>\n\n\n\n<li><strong>Plush Toys:<\/strong> Anti-compression boxes with padding<\/li>\n\n\n\n<li><strong>Beds\/Mats:<\/strong> Reinforced cartons with &#8220;Do Not Crush&#8221; labels<\/li>\n\n\n\n<li><strong>Leashes\/Collars:<\/strong> Tamper-proof security bags<\/li>\n\n\n\n<li><strong>All Items:<\/strong> Fragile sticker and pet-friendly branding<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4. Shipping Costs &amp; Free Threshold<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Free Standard Shipping:<\/strong>\n<ul class=\"wp-block-list\">\n<li>China: Orders over \u00a5300<\/li>\n\n\n\n<li>International: Orders over $99 USD<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Large Bed Surcharge:<\/strong> +\u00a550\/$8 for beds over 80cm<\/li>\n\n\n\n<li><strong>Live Animal Restriction:<\/strong> We DO NOT ship live animals<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">5. Estimated Delivery Timelines<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Product Category<\/strong><\/td><td><strong>China Delivery<\/strong><\/td><td><strong>US\/Canada<\/strong><\/td><td><strong>Europe<\/strong><\/td><\/tr><tr><td>Clothing &amp; Accessories<\/td><td>3-5 days<\/td><td>8-12 days<\/td><td>7-10 days<\/td><\/tr><tr><td>Toys &amp; Small Items<\/td><td>3-5 days<\/td><td>8-12 days<\/td><td>7-10 days<\/td><\/tr><tr><td>Beds &amp; Large Mats<\/td><td>4-7 days<\/td><td>12-18 days<\/td><td>10-15 days<\/td><\/tr><tr><td>Heavy Items (\u22655kg)<\/td><td>5-8 days<\/td><td>15-22 days<\/td><td>12-18 days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">6. Order Tracking &amp; Notifications<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tracking number emailed within 24hrs of dispatch<\/li>\n\n\n\n<li>SMS\/Email alerts at key milestones<\/li>\n\n\n\n<li>Delivery exception notifications<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">7. International Pet Product Shipping<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">7.1 Customs Considerations<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pet products generally duty-free in most countries<\/li>\n\n\n\n<li>Commercial invoice included declaring &#8220;Pet Supplies&#8221;<\/li>\n\n\n\n<li>No animal-derived materials used in our products<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7.2 Restricted Countries<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cannot ship to countries with:\n<ul class=\"wp-block-list\">\n<li>Pet product import bans<\/li>\n\n\n\n<li>Sanctions against China<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">8. Special Handling Instructions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gift Wrapping:<\/strong> Available (+\u00a520\/$3) with pet-themed wrap<\/li>\n\n\n\n<li><strong>Express Requests:<\/strong> Contact <a href=\"mailto:rush@xiongxbamboo.com\" target=\"_blank\" rel=\"noreferrer noopener\">contact@xiongxbamboo.com<\/a><\/li>\n\n\n\n<li><strong>Multi-Pet Orders:<\/strong> Combined shipments available<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">9. Delivery Problems &amp; Solutions<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Issue<\/strong><\/td><td><strong>Response Time<\/strong><\/td><td><strong>Our Action<\/strong><\/td><\/tr><tr><td>Package not received<\/td><td>5 days past EDD<\/td><td>Carrier investigation + reshipment<\/td><\/tr><tr><td>Damaged items<\/td><td>Report within 48hrs<\/td><td>Free replacement + return label<\/td><\/tr><tr><td>Wrong item shipped<\/td><td>Report within 7 days<\/td><td>Correct item shipped + keep mistake<\/td><\/tr><tr><td>Customs hold<\/td><td>Immediately<\/td><td>Documentation assistance<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">10. Holiday Shipping Schedule<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Christmas Cutoff:<\/strong>\n<ul class=\"wp-block-list\">\n<li>Standard: Dec 5<\/li>\n\n\n\n<li>Expedited: Dec 15<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Chinese New Year Break:<\/strong> No shipments Jan 25-Feb 5<\/li>\n\n\n\n<li><strong>Peak Season Surcharge:<\/strong> +\u00a530\/$5 (Nov 20-Jan 10)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">11. Returns &amp; Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">See our full <a href=\"https:\/\/xiongxbamboo.com\/fr\/return-and-refund-policy\/\" target=\"_blank\" rel=\"noreferrer noopener\">Return Policy<\/a>. Key points:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pre-paid return labels for defective items<\/li>\n\n\n\n<li>Unopened toys\/beds returnable<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">12. Contact Shipping Support<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a href=\"mailto:shipping@xiongxbamboo.com\" target=\"_blank\" rel=\"noreferrer noopener\">support@xiongxbamboo.com<\/a><\/li>\n\n\n\n<li><strong>Whatsapp:<\/strong> +86 17756627743 (Mon-Sat 9AM-6PM CST)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">13. Important Pet Product Notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All items shipped from smoke-free facility<\/li>\n\n\n\n<li>Pet hair\/dander-free packaging guaranteed<\/li>\n\n\n\n<li>No animal testing &#8211; cruelty free certified<\/li>\n\n\n\n<li>Recyclable packaging materials used<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">14. Policy Updates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Current version always available at: <a href=\"https:\/\/xiongxbamboo.com\/fr\/shipping\/\">https:\/\/xiongxbamboo.com\/shipping<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: July 3, 2025 This Shipping Policy (&#8220;Policy&#8221;) applies to all pet products (clothing, toys, leashes, supplies and beds) 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