Effective Date: July 3, 2025
This Shipping Policy (“Policy”) applies to all pet products (clothing, toys, leashes, supplies and beds) purchased from xiongxbamboo.com operated by Hefei Xiong Xiong Bamboo Trading Co., Ltd. (“Company”).
1. Order Processing
| Order Type | Processing Time | Details |
| In-Stock Items | 1 business day | Orders before 3PM CST ship same day |
| Custom/Pet Size Items | 2-3 business days | Requires special sizing |
| Holiday Periods | 1-3 business days | Black Friday to Christmas |
2. Shipping Methods for Pet Products
| Destination | Standard Service | Expedited Service | Carriers |
| Mainland China | 3-5 days ($2) | 1-2 days ($5) | SF Express, JD Logistics |
| Asia | 6-10 days ($8) | 3-5 days ($25) | DHL, FedEx |
| America / Africa | 10-18 days ($12) | 5-8 days ($35) | UPS, USPS |
| Europe | 8-14 days ($10) | 4-7 days ($30) | DHL, DPD |
| Australia/NZ | 7-12 days ($10) | 4-6 days ($30) | TNT, Australia Post |
| Other countries | 12-21 days ($12) | 8-18 days ($50) | DHL, UPS, EMS |
3. Pet Product Packaging Standards
- Clothing/Towels: Vacuum-sealed moisture barrier bags
- Plush Toys: Anti-compression boxes with padding
- Beds/Mats: Reinforced cartons with “Do Not Crush” labels
- Leashes/Collars: Tamper-proof security bags
- All Items: Fragile sticker and pet-friendly branding
4. Shipping Costs & Free Threshold
- Free Standard Shipping:
- China: Orders over ¥300
- International: Orders over $99 USD
- Large Bed Surcharge: +¥50/$8 for beds over 80cm
- Live Animal Restriction: We DO NOT ship live animals
5. Estimated Delivery Timelines
| Product Category | China Delivery | US/Canada | Europe |
| Clothing & Accessories | 3-5 days | 8-12 days | 7-10 days |
| Toys & Small Items | 3-5 days | 8-12 days | 7-10 days |
| Beds & Large Mats | 4-7 days | 12-18 days | 10-15 days |
| Heavy Items (≥5kg) | 5-8 days | 15-22 days | 12-18 days |
6. Order Tracking & Notifications
- Tracking number emailed within 24hrs of dispatch
- SMS/Email alerts at key milestones
- Delivery exception notifications
7. International Pet Product Shipping
7.1 Customs Considerations
- Pet products generally duty-free in most countries
- Commercial invoice included declaring “Pet Supplies”
- No animal-derived materials used in our products
7.2 Restricted Countries
- Cannot ship to countries with:
- Pet product import bans
- Sanctions against China
8. Special Handling Instructions
- Gift Wrapping: Available (+¥20/$3) with pet-themed wrap
- Express Requests: Contact contact@xiongxbamboo.com
- Multi-Pet Orders: Combined shipments available
9. Delivery Problems & Solutions
| Issue | Response Time | Our Action |
| Package not received | 5 days past EDD | Carrier investigation + reshipment |
| Damaged items | Report within 48hrs | Free replacement + return label |
| Wrong item shipped | Report within 7 days | Correct item shipped + keep mistake |
| Customs hold | Immediately | Documentation assistance |
10. Holiday Shipping Schedule
- Christmas Cutoff:
- Standard: Dec 5
- Expedited: Dec 15
- Chinese New Year Break: No shipments Jan 25-Feb 5
- Peak Season Surcharge: +¥30/$5 (Nov 20-Jan 10)
11. Returns & Exchanges
See our full Return Policy. Key points:
- Pre-paid return labels for defective items
- Unopened toys/beds returnable
12. Contact Shipping Support
- Email: support@xiongxbamboo.com
- Whatsapp: +86 17756627743 (Mon-Sat 9AM-6PM CST)
13. Important Pet Product Notes
- All items shipped from smoke-free facility
- Pet hair/dander-free packaging guaranteed
- No animal testing – cruelty free certified
- Recyclable packaging materials used
14. Policy Updates
Current version always available at: https://xiongxbamboo.com/shipping